Skills & Competencies for Network Control Center Supervisor

Network Control Center Supervisor job profile

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JOB SUMMARY for Network Control Center Supervisor

Supervises network control technicians in the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs.

JOB RESPONSIBILITIES for Network Control Center Supervisor

Oversees routine testing, configuration changes, or network hardware or software upgrades. Ensures network traffic and performance monitoring processes are running to identify and troubleshoot any issues. Responds to incidents using standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Coordinates with vendors and service providers to ensure required service and quality levels are delivered.

Network Control Center Supervisor SALARY RANGE

BASE 50%
$113,031
TOTAL 50%
$123,242
Job Level
M01
Job Code
IT10000403
Education/Degree
Bachelor's Degree
Reports To
Manager

Network Control Center Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Network Control Center Supervisor skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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11 general skills or competencies (Job family competencies) for Network Control Center Supervisor

1 Job Family Competencies – Disaster Recovery
Proficiency Level -2
Skill definition-Applying methods and processes in executing recovery processes in response to a disaster to protect business IT infrastructure.
Level 1 Behaviors
(General Familiarity)
Compiles a list of common disasters and threats to IT infrastructure.
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Level 2 Behaviors
(Light Experience)
Assists in the development and implementation of disaster recovery test plans.
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Level 3 Behaviors
(Moderate Experience)
Develops and uses checklists to ensure established recovery plans are properly developed.
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Level 4 Behaviors
(Extensive Experience)
Contributes to the establishment of best practices in disaster recovery to guide teams in natural occurrences and threats.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced tools and techniques to strengthen disaster recovery processes.
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2 Job Family Competencies – IT Change Management
Proficiency Level -2
Skill definition-Preparing, assisting, and supporting individuals, teams, departments, and organizations as they undergo IT change.
Level 1 Behaviors
(General Familiarity)
Compares the difference between IT change management and IT services management.
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Level 2 Behaviors
(Light Experience)
Gathers information necessary to formulate a change management strategy.
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Level 3 Behaviors
(Moderate Experience)
Analyzes data models to help define the next-generation change management system.
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Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to measure the effectiveness of our change management process.
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Level 5 Behaviors
(Mastery)
Builds a robust change management system to minimize IT infrastructure incidents.
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3 Network Control Center Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Network Control Center Supervisor
Proficiency Level - 4
5 Competency for - Network Control Center Supervisor
Proficiency Level - 5

11 soft skills or competencies (core competencies) for Network Control Center Supervisor

1 Core Competencies – Business Process Improvement
Proficiency Level -2
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Cites basic business process improvement techniques and processes.
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Level 2 Behaviors
(Light Experience)
Assists in preparing flow charts to visualize each step in the new workflow.
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Level 3 Behaviors
(Moderate Experience)
Consults in the identification and resolution of process issues.
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Level 4 Behaviors
(Extensive Experience)
Defines the best ways to align our new processes with the desired outcomes.
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Level 5 Behaviors
(Mastery)
Designs various tools to be used for the business process improvement efforts.
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2 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Cites potential challenges and workplace issues in delegating tasks that may impede well coordinated work.
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Level 2 Behaviors
(Light Experience)
Assists in identifying and breaking tasks into a sequence of steps for a more organized task plan.
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Level 3 Behaviors
(Moderate Experience)
Aligns tasks and priorities with business goals and objectives.
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Level 4 Behaviors
(Extensive Experience)
Creates programs to improve planning and organization of work to achieve business objectives.
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Level 5 Behaviors
(Mastery)
Builds and designs organizational systems and planning tools to enhance overall productivity.
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3 Network Control Center Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Network Control Center Supervisor
Proficiency Level - 4
5 Competency for - Network Control Center Supervisor
Proficiency Level - 5

Summary of Network Control Center Supervisor skills and competencies

There are 0 hard skills for Network Control Center Supervisor.
11 general skills for Network Control Center Supervisor, Disaster Recovery, IT Change Management, IT Environment, etc.
11 soft skills for Network Control Center Supervisor, Business Process Improvement, Planning and Organizing, Coordination, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Control Center Supervisor, he or she needs to be proficient in Business Process Improvement, be proficient in Planning and Organizing, and be proficient in Coordination.

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